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FAQ

 

Below are a few of the most frequently asked questions regarding services, products and operations at Aluvista.

Feel free to contact the team on 01767 668 759 within office hours or email any time on info@aluvista.co.uk

WHAT ARE YOUR OPENING HOURS ?

Our office hours are Monday to Friday 9am - 5pm.

The works is open for day to day drop off and collections Monday to Friday 9am - 5pm.

All hours exclude bank holidays.

WHAT ARE YOUR HIRE TERMS AND CONDITIONS ?

A full break down of our hire terms and conditions is available upon request. 

Please email a member of the team on info@aluvista.co.uk for assistance.

CAN WE GET A CREDIT ACCOUNT ?

All first orders are subject to pro forma payments for the full value of goods and services ahead of collection or shipment of goods.

Upon placement of your first order we will supply a credit application form in order for a standard credit check and account approval to be set for future orders. All credit accounts are subject to initial and ongoing credit criteria..

 To set up a credit application in advance of an order please contact the team on info@aluvista.co.uk.

WHAT OPTIONS DO YOU HAVE FOR LIGHTBOXES TO MEET MY BUDGET?

We offer a number of lightboxes which are designed and produced to meet the specifications for purpose. Let us know the location and environment you are planning and we will ensure we offer you the perfect specification for your needs and a price to reflect that. Aluvista always keeps high quality at the forefront of our products whilst ensuring value for money.

DO YOU HAVE ASSEMBLY INSTRUCTIONS OR BESPOKE DRAWINGS?

We have general arrangement drawings for all of our standard VistaFrame products and bespoke drawings can be provided on request at the point of order and are charged per drawing based on complexity.

WHAT DO YOUR FRAMES WEIGH?

As all of our products are aluminium based the weights are generally low when compared to tradition build techniques. The weights of our modular frames can be supplied on request and bespoke projects can be estimated during the quoting stage and weighed upon completion before shipping.

WHAT ARE YOUR LEAD TIMES?

Our lead times can vary depending on stock levels and the complexity of the project but general we can turn orders around in a few days. We always try to work to your deadlines and will be upfront about what is achievable and the reasons for any restrictions.

DO YOU OFFER POWDER COATING?

We can offer powder coating on all our VistaFrame products, lead times can vary based on product, quantity and the RAL colour selected but typically have a lead time of 2 to 5 days.

Please note, our rental products cannot be powder coated.

DO YOU OFFER PRINT SERVICES?

We can also advise on, manage and supply various print solutions for to suit our products. Contact the team with your requirements for more information.

DO YOU OFFER DELIVERY?

Orders can be collected or we can arrange delivery dependent on client preference and the requirements of the order. To fulfil deliveries we use our own vans and also courier services to suit.